Returns & Exchanges
At Dowinx, we want you to be completely satisfied with your gaming setup. If you are not happy with your purchase, you can return your chair in its original condition within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Disassemble the chair and pack all components securely in the original packaging to ensure the item is protected during transit.
Ship the Item
Affix the provided shipping label to the box and drop it off at the designated carrier location or schedule a pickup.
Receive Your Refund
Once our warehouse inspects the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing